Crazy maker!

Regrettably, I was not able to “paste” the information I wanted to share. I have experienced seventeen hours of a “crazy maker.”  Last evening (about six) a resident phoned to see if I am OK. I haven’t been to the dining room for six days. When I answered… the Motorola phone suddenly “froze” and it was frozen until about seven o’clock this morning. During the night, I sent an email message to my carrier (Google) explaining my problem. I read a reply (about seven) and followed the instructions and service was restored. I was awake most of the night fighting with the phone and the delivery of an email message explaining the circumstances. Frankly, it should not be so difficult to get assistance (IMHO).

Second: I did an Internet search for information about Consumer Cellular (in the middle of the night). I selected a phone and a plan but I encountered a problem when Consumer Cellular wanted my Google phone account number and a PIN. This morning, about twenty minutes on the phone with a customer service woman named Samantha. Bless her heart, she was so patient with this old lady–and extremely helpful. But we still needed the Google account number and PIN.

Third: I tried (conservatively) a dozen different ways to locate the Google account number and PIN. In desperation, I finally got a real alive customer service woman (who did not give her name). True story: The unnamed woman had an accent and I had extreme difficulty understanding her!  We were on the phone for more than one hour. Finally, I politely told her I was hanging up and “if the call is being recorded, I accept responsibility for the failure to get the answer to my questions.”  Now this question: Why couldn’t she look at my account and give me the answer to my original request?

Fourth: I spent another half-hour browsing through Google and information on my computer regarding the Google Motorola cell phone. FINALLY, I found the two numbers that I need.

Fifth: I requested express service and the new phone should be here tomorrow. I’m “downsizing” from a Smartphone that I have never learned to navigate to a flip phone that is “Senior friendly.”

This message was published almost eighteen hours after the incident which caused confusion and frustration.