Dumb Lorraine, smart phones

Attmpting to do my “online” Banking and “they” said they didn’t recognize my device. True story: The same computer and the same WiFi provider that I have used for more than four years with this Bank, One hour and ten minutes on the phone  (a couple of months ago) with a “customer service” person. She said she would guide me through the steps—and I’d respond by using my smartphone. Complete failure! Consequently, a couple of months have gone by and two bills were not paid. Today, same frustration when I phoned… in an effort to get back on track paying my two bills via Bank “Bill Pay.” ~~ BIG BUSINESS  has old folks like me longing for the “good old days” with an uncomplicated phone!!